Fini AI

What is Fini AI?

Fini AI is an enterprise-grade AI platform featuring an AI agent named Sophie, purpose-built to automate and enhance customer support. It is designed for businesses seeking to deliver human-like support by deeply understanding customer intent, solving complex queries, and taking direct actions to resolve up to 80% of support tickets end-to-end without human intervention. Fini AI aims to boost customer satisfaction, significantly reduce support costs, and provide a scalable solution for customer experience operations, all while maintaining high security and compliance standards (SOC 2, GDPR, HIPAA, ISO).

How to use Fini AI

Fini AI's agent, Sophie, is deployed on existing help desk systems with no-code setup, allowing integration in minutes. Users can 'coach' Sophie to define its tone, responses, and actions, enabling it to automate complex customer interactions and continuously improve through self-learning. The platform offers a 90-day risk-free trial and is priced per resolution, starting from $0.69.

Fini AI's core features

Human-like AI Agent (Sophie)

Deep Customer Intent Understanding

Complex Query Resolution

Agentic Actions (e.g., refunds, account updates)

High Ticket Resolution Rate (up to 80%)

Self-Learning AI

Memory & Personalization

Enterprise-Grade Security (SOC 2, GDPR, ISO, HIPAA compliant)

No-Code Deployment & Easy Integrations

Customizable AI Agent (tone, responses, actions)

Use cases of Fini AI

Automating routine customer support inquiries

Resolving complex customer issues instantly

Reducing overall support operational costs

Improving customer satisfaction and experience

Scaling support capacity without increasing headcount

Freeing human agents for high-value or escalated tasks

Providing 24/7 proactive customer support

Personalizing customer interactions based on history

Integrating AI support with existing help desk systems

Automating actions like account updates or refunds