Copilot.live
| Introduction: | Copilot.live is a platform that allows businesses to create custom AI agents (chatbots) for their website and other channels to engage users, automate tasks, handle customer support, and generate leads. |
| Recorded in: | 6/12/2025 |
| Links: |
What is Copilot.live?
Copilot.live is a conversational AI agent platform that helps businesses automate customer interactions across web, WhatsApp, voice, email, and Slack—without writing code. You can design AI agents (Copilots) that are trained on your business data, connected to your tools, and capable of answering questions, triggering actions, or escalating to humans—all in real time.
How to use Copilot.live
Users can build an AI assistant in 3 minutes by first creating an AI Agent with a custom name and persona. Next, they train the AI agent by uploading various data sources such as academic documents, FAQs, brochures, website links, text, or integrations like Notion, Google Drive, Git, REST APIs, PDFs, and Excel files. Finally, the trained AI agent can be deployed across multiple channels including websites (via an embed code), email, SMS, WhatsApp, Slack, and AI voice calls. Copilot.live offers a free plan to get started, with paid plans providing advanced customization options and features. Pricing is based on message credits, which vary depending on the chosen LLM model (e.g., GPT-3.5 vs. GPT-4) and the type of interaction (text vs. AI voice calls).
Copilot.live's core features
Custom AI Agent Creation
Multi-channel Deployment (Website, Email, WhatsApp, Slack, AI Voice Call)
AI Voice Call Support
Lead Capture Capabilities
AI to Human Handoff
Customizable AI Personality/Tone
Multilingual Support (50+ languages)
Automated Data Syncing
Multimodal AI Support (OpenAI, Anthropic, Gemini)
Native Integrations with popular tools
Use cases of Copilot.live
Customer Support Automation
Lead Generation
Shopping Assistance
Appointment Scheduling
Employee Engagement
Automating Business Tasks
Faster Query Resolution
Reducing Customer Escalations
FAQ from Copilot.live
What is Copilot.live and how does it work?
Copilot.live is a conversational AI agent platform that helps businesses automate customer interactions across web, WhatsApp, voice, email, and Slack—without writing code. You can design AI agents (Copilots) that are trained on your business data, connected to your tools, and capable of answering questions, triggering actions, or escalating to humans—all in real time.
Where can I publish or deploy the Copilot?
You can publish your Copilot as a dedicated webpage, embed it on your website, or integrate it with WhatsApp or your phone number.
Is customization or personalization available for the Copilot?
Yes, you can customize their Copilot using preset themes or by changing the colors of each component if you’re on any of the paid plans. Additionally, the Persona feature allows for more detailed customization of responses.
Which LLMs or chat models are supported?
Copilot supports OpenAI’s GPT-3.5, GPT-4o, GPT-4, GPT-4o-mini, Gemini 1.5 Flash, and Gemini 1.5 Pro models.
Can you explain what a datasource is and what types are available?
A datasource is a knowledge base that you upload to train the Copilot. It can be a document, a website link, text, or integrations like Notion, Google Drive, and GitHub. The available data sources include websites, text, Quip Docs, Google Drive, Git, REST APIs, and various file types like PDFs and Excel files.
Is there a limit to the number of organizations I can create?
Yes, you can create up to five organizations as an owner, but there’s no limit to the number of organizations you can be part of.
How does the AI Voice feature function?
The AI Voice feature allows for voice calls with your Copilot. This can include making a call to interact with the Copilot via voice or receiving an AI-powered voice call that is interactive and smooth.
How many languages does the Copilot support?
Copilot supports over 50 languages, including English, Hindi, French, Spanish, Hinglish, Arabic, Indonesian, and Russian.
What are the standout features of the Copilot?
Standout features include lead capturing, human handoff, AI voice calls, and customizable responses using the Persona feature.
How are message credits calculated and charged?
One message credit equals one message sent by the user and one response received from the AI. GPT-4 messages are 10 times costlier than GPT-3.5 messages. Therefore, if you’re using GPT 3.5 as your preferred model to get answers, then you consume 1 credit, whereas, if you choose GPT-4 for the same, it will consume 10 message credits. For AI voice calls, the message credit consumption rates are higher.
How are the message credits calculated for AI voice calls?
If you're using AI Voice Call, then for GPT-3.5 you will consume 120 credits/ minute; GPT-4o will consume 180 credits/minute; GPT-4 will consume 240 credits/min
Is it possible to remove Copilot.live branding from the Copilot?
Removing Copilot.live branding is available for paid clients upon request and may incur additional charges. You can contact [email protected] for this feature.
How can I add the Copilot to my website?
To add the Copilot to your website, go to the ‘Deploy’ section of your Copilot in the Platform. Get an embed code and add it to the <head> tag on your website.